ITIL到底值不值得投资
发布时间：2004年11月12日点击数：
作者：en.itsmportal.net 来源：本站原创
Does ITIL deliver on its claims? Is it worth the effort and investment?
Until now, the assertion that ITIL provides quality and best practice has never been scientifically tested. However, it is clear that for a company to adopt ITIL, it commonly requires a major commitment to changes in practices, re-skilling of staff and considerable expense. This raises the issue as to whether this outlay can be expected to produce a return, and what the might be nature of that return.
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